Thank you for your continued business and support during this challenging period. Our offices are now open from 9am – 5pm. While we are open to the public, we still encourage our customers to reach us remotely via phone or email to ensure we can continue to keep our staff, clients and community safe. We look forward to seeing you soon.
For more than 35 years, CG Britcay has operated by one main core value which is to be a people-first company. We will never stop working for the good of our community, especially during these unsettling times, and are available via the below methods.
For any changes to service and key information, please visit our social media pages on Facebook or Instagram.
Zest
As part of our measure to better serve the community, our Zest program is now available for everyone. Resources and content on nutrition, wellness, and staying healthy in the midst of this pandemic will be provided via the Zest website and on our Instagram page.
Additional Coronavirus Resources
For Business specific enquiries, please see the below:
Our Client Services Team can be reached as follows:
Phone
For queries related to claims, customer service or administration, please call (345) 949-8699.
We are available via email at CG Insurance.
Portal
You can leave a message using our portal support system.
Payments
Premium payments can continue to be made by credit/debit card via phone or by bank transfer to account# 01210-030109-00 at Butterfield Bank or bill payee “Coralisle Medical Insurance” at CIBC First Caribbean.
Did you know?
Have any questions regarding your healthcare or COVID-19 symptoms? You have access to the 24/7 Nurse Line by calling 1-800-423-9130.
Your claims history is available on the Medical Web Portal. If you haven't signed up yet, please contact us.
For queries related to claims, customer service or administration, call (345)-949-8699.
Alternatively, you may email us at the following addresses:
Claims and other forms are available on our website.
Payments
Premium payments can continue to be made by debit, Visa or MasterCard via phone, or via online banking at Butterfield, Cayman National, CIBC First Caribbean, Scotia and RBC Royal Bank. Please ensure that you select “British Caymanian Insurance Company Limited” as a bill payee and reference your policy number.
Alternatively, you may contact us for our banking details to make a direct deposit. Claims settlements will still be issued directly into a person’s account.
Pensions Holiday Update
In alignment with the recent changes to the Cayman Island Pensions Regulations, please note the following.
- Emergency withdrawal applications end 31st October 2020.
- Through December 31, 2020:
- Employers and employees may agree to continue making pension contributions which would be denoted as voluntary contributions.
- Employers with delinquent pension contributions at the start of the pension holiday will remain liable for the delinquent amount and the accruing interest.
- Members are not required to pay the additional 1% contribution in relation to their prior housing withdrawal during the pensions holiday period.
STATEMENT & PORTAL LOG IN
- When requesting a copy of your pension statement and/or online log in details:
- Please email pensions_ky@cgcoralisle.com; and
- Provide a copy of a valid government photo ID (e.g. passport, driver's license or voter's ID card)
CONTACT DETAILS
Our Client Services Team can be reached as follows:
Phone
Please call us on (345) 949-8699.
We are available via email at pensions_ky@cgcoralisle.com.
Portal
You can sign in to the CG Britcay Pensions portal here.
Payments
Pension payments can continue to be made by the 15th business day of each month via online transfer to the following accounts:
Bank Name: Butterfield Bank (Cayman) Limited
For the credit of: Coralisle Master Deed Cayman Islands
Account Number: 8401497240019
Currency: USD
Note that all payments must reference the Employer Plan Name and Month(s)/Year being paid.
The Datasheet corresponding to the payment should be emailed on or before the 15th of the month to: pensions_ky@cgcoralisle.com and pensions_cayman_bm@cgcoralisle.com.
General correspondence (pension inquiries and/or completed forms) should be emailed to pensions_ky@cgcoralisle.com.
Our Client Services Team can be reached as follows:
Phone
For queries related to your policy, premium payments, customer service or administrations call (345) 914-9826.
We are available via email at life_customerservice_bm@cgcoralisle.com.
Portal
You can sign in to view your policy details & payment history anytime online within our secure CG Life Portal here.
Payments
Premium payments can continue to be made by credit/debit card via phone or by bank transfer to account# 01101032298 at Bank of Butterfield (USD). Please reference your name and policy number.
